Refund policy
Order Policy
Each item is made to order and enters production shortly after purchase. If you need to make a change, contact us as soon as possible and we’ll do our best to accommodate it before production begins. If there’s any issue with fit or quality within 30 days of delivery, reach out and we’ll make it right.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@coastalcool.co and include the following:
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Your order number
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Clear photos of the issue
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A brief description of the damage or defect
Once reviewed and verified, we will provide a replacement or alternative resolution at no additional cost.
Sizing Support
We understand the importance of finding the right fit. Please refer to our sizing guides or reach out to our team at support@coastalcool.co before placing your order. We’re happy to assist with personalized sizing advice to ensure the best experience.
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