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Frequently Asked Questions
Please see below for answers to common questions from customers
How long does it take to process an order?
Each item is made to order to reduce waste and ensure quality. Processing typically takes 3–5 business days before shipping.
Can I cancel or change my order?
We begin production shortly after an order is placed, so cancellations or changes can only be made within 30 minutes of placing your order. Please email us immediately at support@coastalcool.co if you need help.
What does "made to order" mean?
Made to order means we begin production after your purchase is confirmed — nothing is mass-produced or pre-stocked. This allows us to reduce waste, keep quality high, and avoid overproduction.
Will I receive a confirmation email after ordering?
Yes — you’ll get a confirmation email with your order details right after you check out. If you don’t see it, please check your spam or promotions folder.
Do I need an account to place an order?
No account is required — you can check out as a guest. However, creating an account allows you to track orders, save your info, and shop faster next time.
Can I use more than one discount at a time?
Only one discount code can be applied per order. Promotions cannot be combined unless specifically noted.
Can I add items after I’ve placed my order?
Unfortunately, we cannot add items to an existing order once it’s in production. You’ll need to place a separate order.
How do I find my size?
Use our detailed size chart found on each product page. Still unsure? Contact us at support@coastalcool.co — we’re happy to help.
Are the products true to size?
Yes, most customers find our sizing accurate. Check measurements before purchasing.
How do I take care of my swimwear?
Most items are pre-shrunk or made to resist shrinking. Follow care instructions for best results. Rinse after saltwater or chlorine to keep colors bright. Hand wash gently in cold water with mild detergent. Avoid twisting or wringing—treat your suit with care. Lay flat to dry in the shade to keep it fresh and vibrant. Keep away from rough surfaces to prevent snags. Wash with like colors to protect your paradise-ready gear. Made to move, made for endless adventures.
How can I ensure the perfect fit?
Compare our chart to your favorite-fitting items, and follow the measuring instructions.
Can I return or refund a gift card?
All gift card purchases are final sale and non-refundable.
Can I use a gift card to cover shipping or taxes?
Yes! Gift cards work just like cash and can be applied to the full order total, including shipping and tax.
Can gift cards be used with other discounts or promos?
Yes, gift cards can be used alongside valid discount codes and promotions at checkout.
Do gift cards expire?
Nope—our gift cards never expire.
How do I send a gift card to someone?
At checkout, enter the recipient's email address or forward the digital gift card code after purchase.
Do you sell gift cards?
Yes! Digital Coastal Cool gift cards are available in multiple denominations and can be purchased directly from our website.
How long does shipping take?
Domestic orders typically ship within 5–10 business days. International orders may take 7–21 business days depending on location.
What carriers do you use?
We use USPS, UPS, and DHL depending on the destination and shipping method.
Do you offer free shipping?
Yes! We offer free shipping on orders over $200. For orders under $200, shipping rates are calculated at checkout based on your location and selected delivery method.
Are there additional fees for international orders?
Import duties, customs taxes, or handling fees may apply depending on your country and are the responsibility of the buyer.
Do you offer expedited shipping?
Not at this time.
Will my international order be delayed due to customs?
Customs delays are possible and vary by destination. We have no control over how long customs takes.
Do you ship to all countries?
We ship to most countries. If you have trouble checking out, contact us and we’ll assist if possible.
How can I track my order?
You’ll receive a tracking email once your order ships. Both domestic and international orders include tracking.
Can I change my shipping address after placing an order?
If your order hasn’t been processed, we’ll try to update your address. Please email us as soon as possible.
How quickly do you respond to inquiries?
We typically respond within 24–48 hours, Monday through Friday.
How can I contact your team?
You can reach us anytime at support@coastalcool.co. We’re here to help with sizing, order status, or any other questions.
Can I use multiple payment methods for one order?
No, only one payment method can be used per order.
Can I use a gift card to pay?
Absolutely. Enter your gift card code at checkout.
Are my payment details secure?
Yes, all transactions are encrypted and securely processed.
Can I pay in installments?
Yes! Shop Pay and AfterPay offers installment options at checkout (if eligible).
What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.
What happens if I miss a payment?
Late fees may apply if a payment is missed. All terms and conditions are managed directly through Afterpay or Shop Pay.
How do I use Afterpay at checkout?
Just select Afterpay or Shop Pay Installments as your payment method and follow the prompts to complete your order.
Is there a minimum or maximum order amount for Afterpay?
Minimums and limits vary based on your eligibility and Afterpay’s terms. You’ll see availability at checkout.
Do you offer Afterpay or installment payments?
Yes! We offer installment payments through Shop Pay and Afterpay (available for eligible orders at checkout). Split your total into 4 interest-free payments—no extra fees when paid on time.
What is your return policy?
All swimwear and made-to-order items are final sale. Once your order enters production, it cannot be modified, canceled, returned, or exchanged—this includes sizing, fit, or personal preference.
Can I exchange my item for a different size?
We do not offer size exchanges. Please check the size guide or email support@coastalcool.co before placing your order.
What should I do if I received the wrong item?
We're so sorry! Contact us within 7 days of delivery with photos and your order number. We'll make it right.
What if I entered the wrong shipping address?
If your order hasn’t been processed yet, we’ll try to update the address. Email us right away at support@coastalcool.co— changes after checkout are not guaranteed.
What if my item arrives damaged or defective?
Email us at support@coastalcool.co within 7 days of delivery. Please include:
- Your order number
- Clear photos of the issue
- A short description of the problem
If verified, we’ll send a replacement or offer a suitable resolution at no extra cost.
