Each item is made to order to reduce waste and ensure quality. Processing typically takes 3–5 business days before shipping.

Production begins immediately after an order is placed. Because of this, cancellations or changes cannot be guaranteed once checkout is completed. Please contact us immediately at support@coastalcool.co if you believe an error was made.

Made to order means we begin production after your purchase is confirmed — nothing is mass-produced or pre-stocked. This allows us to reduce waste, keep quality high, and avoid overproduction.

Yes — you’ll get a confirmation email with your order details right after you check out. If you don’t see it, please check your spam or promotions folder.

No account is required — you can check out as a guest. However, creating an account allows you to track orders, save your info, and shop faster next time.

Only one discount code can be applied per order. Promotions cannot be combined unless specifically noted.

Unfortunately, we cannot add items to an existing order once it’s in production. You’ll need to place a separate order.

Use our detailed size chart found on each product page. Still unsure? Contact us at support@coastalcool.co — we’re happy to help.

Yes, most customers find our sizing accurate. Check measurements before purchasing.

Most items are pre-shrunk or made to resist shrinking. Follow care instructions for best results. Rinse after saltwater or chlorine to keep colors bright. Hand wash gently in cold water with mild detergent. Avoid twisting or wringing—treat your suit with care. Lay flat to dry in the shade to keep it fresh and vibrant. Keep away from rough surfaces to prevent snags. Wash with like colors to protect your paradise-ready gear. Made to move, made for endless adventures.

Compare our chart to your favorite-fitting items, and follow the measuring instructions.

All gift card purchases are final sale and non-refundable.

Yes! Gift cards work just like cash and can be applied to the full order total, including shipping and tax.

Yes, gift cards can be used alongside valid discount codes and promotions at checkout.

Nope—our gift cards never expire.

At checkout, enter the recipient's email address or forward the digital gift card code after purchase.

Yes! Digital Coastal Cool gift cards are available in multiple denominations and can be purchased directly from our website.

Domestic orders typically ship within 5–10 business days. International orders may take 7–21 business days depending on location.

We use USPS, UPS, and DHL depending on the destination and shipping method.

Yes! We offer free shipping on orders over $200. For orders under $200, shipping rates are calculated at checkout based on your location and selected delivery method.

Import duties, customs taxes, or handling fees may apply depending on your country and are the responsibility of the buyer.

Not at this time.

Customs delays are possible and vary by destination. We have no control over how long customs takes.

We ship to most countries. If you have trouble checking out, contact us and we’ll assist if possible.

You’ll receive a tracking email once your order ships. Both domestic and international orders include tracking.

If your order hasn’t been processed, we’ll try to update your address. Please email us as soon as possible.

We typically respond within 24–48 hours, Monday through Friday.

You can reach us anytime at support@coastalcool.co. We’re here to help with sizing, order status, or any other questions.

No, only one payment method can be used per order.

Absolutely. Enter your gift card code at checkout.

Yes, all transactions are encrypted and securely processed.

Yes! Shop Pay and AfterPay offers installment options at checkout (if eligible).

We accept major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

Late fees may apply if a payment is missed. All terms and conditions are managed directly through Afterpay or Shop Pay.

Just select Afterpay or Shop Pay Installments as your payment method and follow the prompts to complete your order.

Minimums and limits vary based on your eligibility and Afterpay’s terms. You’ll see availability at checkout.

Yes! We offer installment payments through Shop Pay and Afterpay (available for eligible orders at checkout). Split your total into 4 interest-free payments—no extra fees when paid on time.

Each item is made to order and begins production shortly after purchase, so orders can’t be modified or canceled once processing starts. If there’s any issue with sizing or quality within 30 days of delivery, contact us and we’ll make it right.

Each item is made to order and begins production shortly after purchase, so orders can’t be modified or canceled once processing starts. If there’s any issue with sizing or quality within 30 days of delivery, contact us and we’ll make it right.

We're so sorry! Contact us within 7 days of delivery with photos and your order number. We'll make it right.

If your order hasn’t been processed yet, we’ll try to update the address. Email us right away at support@coastalcool.co— changes after checkout are not guaranteed.

Email us at support@coastalcool.co within 7 days of delivery. Please include:

• Your order number
• Clear photos of the issue
• A short description of the problem

If verified, we’ll send a replacement or offer a suitable resolution at no extra cost.